Frequently Asked Questions

This page is your all-in-one place for any questions you might need help with. Pick your question from the Most Frequently Asked Questions lists below, or contact us for any other information you may like.

Shipping & Delivery
Do you ship overseas?
 

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

 
How long will it take to get my order?
 
 
What shipping carriers do you use?
 
 
Returns & Refund
Can I return my product?
 

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

 
I received a faulty / damaged product - what should I do?
 
 
Canceling Order
How can I cancel my order?
 

Any order that hasn’t left the warehouse can be canceled, following the necessary steps in the confirmation email. Should you face any problems, feel free to contact us.

 
What happens after I've cancelled my order?
 
 
General
Can I sign up to your newsletter?
 

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

 
Can I get my product personalized?